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Testimonials

Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

"great service from mike ball a bit hard to get a hold of love u mike"

By: kevin north bay,ON

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By: Elaine Toronto,ON

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"I get wonderful services from your shop. will shop again."

By: Anonymous Markham,ON

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By: Fred Ajax,ON

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"Love the bike and had great service from Rocky."

By: Doug North York,ON

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"I purchased a new 07 cbr600rr from Andy. My experience was good and I will be bringing my bike back for service. My manual was water damaged when I picked up my bike however Andy promptly replaced it which was excellent."

By: Andrew scarborough,ON

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"i purchased a used motor cycle from you and had a great experience, excellent sales experience sales mans name was rocky.thank you again"

By: jason scarborough,ON

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"Bought bike at Motorcycle show 12/07 from Hans Van De Moesdyk and was very pleased with his professionalism. Upon pickup of bike, Hans was unable to be there due to commitment to attend bike show on the same weekend. Had another sales rep help me when I picked up the bike. Knew his bikes but didn't seem too concerned when I pointed out a couple of scratches. I had him sign on my copy of sales receipt to bring in for 1000 kms service."

By: Todd Keswick,ON

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"thanks for good honest service.keep it up and u have me for life ....happy customer"

By: john richmondhill,YT

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"I Just wanted to say thank you to Andy and Scotty with this testimonial. At the end of a full day at the 2008 Toronto Bike Show, Snowcity was the last dealer we visited. I'm sure everyone was tired from a very long and busy day of being on their feet! I know we were. However, it was a real pleasure to talk with both Andy and Scotty about the various bikes we were interested in. Andy was in sales but was so relaxed it really put us at easy in making such a big decision. Scotty was an experienced technician and his experience on bikes and in the shop really helped us pick the right bike. At the end of the day, Andy and Scotty really helped us make our decision and we could not be happier! So which bike did we end up buying you ask?... My dad is now a proud owner of a brand new Honda ST1300A! Thanks guys! Kind regards, Serge from Ottawa"

By: Anonymous Ottawa,ON

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"You guys are great. The only problem is getting someone on the phone ( service). You get 6 stars if you can fix that. Keep up the excellent work."

By: Rob toronto,ON

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"Although I haven't actually driven the 07 GSX I purchased from Snow City yet I am very happy with the experiance. I delt with Hans got a very good deal but I couldn't squeeze anythinbg as a throw in....I am concidering purchasing the 08 Can-Am 650 Outlander. Hopfully I'll recieve the same great service(I'm sure of this)."

By: Scott Scarborough,ON

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"Talked to Hans in sales about a new CBR RR hes a pleasure to deal,no pressure Scott In service knows his Bikes,his Knowledge kept me with yet another Honda! "

By: S Toronto,XX

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"you rock"

By: ,XX

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"I had a recurring service issue with my bike that the manufacturer had promised to cover if it reoccurred. When it did, and not that long after, they backed out after a lot of verbal run around. Fiona and Scottie hounded them on my behalf for over 6 months before they backed down and offered a compromise solution. Thanks to Fiona and Scott, I eventually had a repaired bike and somehow they'd arranged for full warranty coverage of the repair with no cost to me. The service department alone would keep me going back but help that Roger and Sandy provide in Parts are an additional incentive. The friendly staff and the support provided by Snow City Service and Parts make it worth driving into Toronto. Thanks again to Fiona and Scott."

By: Philip Aurora,ON

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"Hi, When I bought my almost new Yamaha FZ1 motorcycle I checked Yamaha's web site for service dealers and SCCM is the only 5 star in the Toronto area so I had to check them out. I was delightlyfully surprised to receive friendly one on one service and enough cannot be said about Roger in 'Parts'. He is always willing to help find whatever you looking for, gets back to you in a timely manner and even assited with scheduling my service - which brings me to Scott; also very friendly and conscienous about his work so much so you have to believe him when he says he enjoys working on my ride. Anyways, if you're looking for a reputable, friendly and service oriented dealer then look no more! "

By: W Pickering,ON

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"with over 25 years in dealing with companies and service in our area, I can only say that I wish I had known about Snow City years ago. People say its worth the drive to Acton, well its definately worth the drive to Scarborough. Your turnaround time with regards to servicing our new bike is astounding compared to the service we have been given in the past. I can't thank you enough Alan Potter Bowmanville"

By: alan bowmanville,ON

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"We have purchased a Sea-Doo Challenger, Honda Dirt bike, and just recently a Yamaha Grizzly 80 for our son, and words cannot express how Hons went above and beyond for all of our purchases. Our son thinks highly of Hans because he makes him feel important as well. Thank you very much for all the great experiences at Snow City and keep up the great work Hans!"

By: Shannon Pickering,ON

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"The day after I closed the deal on my CBR1000RR with him, he took the time to give me a call and asked me how I was. I'm impressed! Post-sales customer service is not completely lost after all. I'm one very satisfied customer!"

By: Peter E.C. scarborough,XX

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"From the moment we met Andy Federchuck at the motorcycle show in December, our motorcycle purchasing experience has been top notch. Two thumbs up! -Dean"

By: Dean Toronto,ON

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"Once again, I must commend Scott on the excellent work he performed on my 97 Valk over the winter. The bike, with many modifications, including a super-charger, has never run better than it does now. In almost 40 years of riding, I have never encountered a better mechanic when it comes to quickly diagnosing problems and making sure you are 100% satisfied before you ride off the lot. More importantly, I trust Scott to always treat me fairly and it is obvious that he is always focussed upon providing great customer service as opposed to just completing a job. Heck, I have had mechanic's refuse to work on my bike or want to charge me more because of all the custom modifications, but Scott clearly enjoys and takes pride in working on my bike and getting things right. Scott reflects my overall experience with everyone at Snow City...great customer service delivered with skill and knowledge in the most friendly and customer focussed manner possible. Thanks Scott for getting my bike back to where it "blows my socks off" again and for taking such good care of it this winter. When I do buy my next bike (of course it would be a "second bike") Snow City is without a doubt where I would spend my money."

By: Steve Toronto,XX

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"Hi Mike. Just a quick note to say I LOVE my new Yamaha Grizzly. I wanted to thank you for making the whole experience very enjoyable. I will definitely pass along my good experience to other potential buyers. Thanks again, Al"

By: Al ,ON

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"Dear George & Vera, I thought I would have a chance to do this in person, but, it turns out I won�t be in TO to see you before too much time has passed. So forgive the email, but I wanted to thank both of you for the wonderful opportunity that you provided to go to San Diego. In a word, well three words; it was great!. George was a wonderful and gracious host, and it was a pleasure to have spent time with him. Meeting Chris was a bonus, and I thank you for the opportunity this afforded me to meet him. Bombardier really pulled out the stops and provided a fantastic weekend of fun and training. Every aspect of the venue was first class! However, to be honest, I went down a little sceptical once I found out it was going to be a 3-wheeled motorcycle (remember the 3-wheeled Peugeot?). But I have to hand it to the ingenuity of this organization, it really was a fantastic eye-opener and a machine that I became very interested in. I think it is right on the money for what I want in a long-distance cruiser. So again, thank you and the staff of Snow City for your kindness to me, and to BRP for the wonderful idea they allowed me to share in its launch. Kindest regards Dr J. Cosgrove ND, MSc President, NaturPharm "

By: J. Barrie,ON

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"Dear Antoinette, On behalf of the 40th Annual CHUMCity Christmas Wish, I would like to thank you for your generous donation in 2006. Because of your efforts, the CHUMCity Christmas Wish, with the help of over 400 agencies, was able to assist 300,000 children and families.

The 2006 holiday season saw the CHUMCity Christmas Wish urgently pressed to meet the needs of teens and tweens. The wonderful response of our donors enabled us to provide timely assistance to the agencies which distribute the gifts to the children and families, for their holiday celebrations. Thank you!"

By: CHUMCity Christmas Wish Toronto,ON

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"Over the past ten years I have been a regular customer at Snow City Cycle. During that ten years I have found your staff to be most congenial, and always been of great assistance to me when purchasing an item from your vast selection of accessories. The one reason that has kept me returning to your establishment, is the fact you have always "backed up" the manufacturers warranty. Thank you once again for all the "Fun" I have had over those years on the purchases I have made."

By: Dennis Toronto,ON

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"I really commend you people at SNOWCITY. My first motorcycle bought new from you was in 1984 and the service then was fantastic. My friend Fred that was with me couldn't believe your caring attitude. You guys are great. I would HIGHLY recommend you any time."

By: D Toronto,ON

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"This email is to thank Roy who worked on my R6. He showed patience and was helpful with ALL my questions without ANY attitude. These two qualities are the very reasons why I would bring my bike back to Snow City to take care of all my bike's needs. Anyway, that's all folks!!! And to Roy, just wanted to send out some props and thanks again dude!"

By: Mark ,ON

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"As I'm sure you know, I have been doing business with Snow City now for more than 15 years. Throughout this entire time period you and your team have always provided me with competitive prices and unparalleled service. Snow City has always been responsive to my needs and have routinely "gone the extra mile" for me when I've asked (and more importantly when I haven't asked!). I too run a business here in the Toronto area, and accordingly I am particularly sensitive to the level of customer service which I receive as a consumer. I also, over the years, have purchased a significant number of "toys" (ie. Motorcycles, snowmobiles, jet skis, boats, etc.) and therefore have a very good benchmark for the calibre of dealers of such products. The fact that I keep going back to Snow City time and time again for my purchases is the best indication of my own opinion of you as a dealer. Snow City is, simply put, the best dealer I've ever dealt with! Keep up the great work."

By: Bruce Concord,ON

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"The last four years have been the most trouble free snowmobiling seasons of our lives. Thanks to the care and service taken by Snow City technicians to prepare our machines for the upcoming season and past seasons we are able to ride trouble free for most of the season. Minor regular season service should be maintained by the rider as if it was a vehicle. The service and care taken by their staff to expedite the customer requests are probably unheard of elsewhere. Loyalty is maintained by respect. Thank you again Snow City for not just being my dealer, but my friend as well. "

By: Mario Oakville,ON

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"I've been a Snow City Cycle customer for the past two years and along the way, we've developed a great relationship. I am what you might call a "picky" customer and George and the crew have always gone that extra mile to see that my needs have been met whether pertaining to a new purchase, service or parts. Spending money can sometimes be more difficult than earning it, but with the trust that I have built with these folks I know I am getting the value for my dollar that my hard work deserves. Every time I visit the store I am greeted with a smile, by a crew that you can tell loves their work. I myself work in the retail service industry and know what customer service is all about and so do they. If you are in the market fir any type of recreational vehicle, or service on a vehicle you own, there is no better place in the GTA to go than Snow City Cycle."

By: Steve Brampton,ON

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"It's no fluke that Snow City Cycle is the #1 dealer in Canada. It's a business built on friendly, personalized, down-to-earth service to the customer. Snow City's superior Parts and Services Departments get you in and out quickly. Chances are they'll have what you need in-stock, so you won't have to wait weeks. They also stock a full line of clothing and accessories too, so whether you're a first-time buyer, or a veteran customer, Snow City Cycle earns your business by being better."

By: Dave Toronto,ON

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"Well, I just want to say thank you George and your family for making me feel welcomed at your business. Your wife, son and amazing daughter put a new meaning to spending money on toys. It's a pleasure doing business with you...Thanks for everything."

By: Alan Toronto,ON

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"We would like to take this opportunity to thank you and your company for your generous donation towards this years Oshawa Safety Awards Banquet. It is because of your continuous support, that makes this evening such a success. Again, thank you for your support, and we hope that we can count on you in the year 2000."

By: Betty Oshawa,ON

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"Thank you very much for sponsoring a hole at Lion Head Golf and Country Club during our Lastman Invitational Golf Tournament '96 on September 3rd. The event raised more than $55,000 for Bloorview MacMillan Children's Hospital. This was our biggest, best and most successful tournament to date. It couldn't have happened without the support of people like you. Your hole sponsorship added a special lustre to our effort and was noticed by each of our 308 participating golfers. It was really super of you to be involved. Perhaps the greatest reward comes in knowing that we have assisted, in a most meaningful way, children with physical disabilities and chronic health problems.I am proud of what our community has achieved in this regard. Thanks again for being part of it. You're great!"

By: Mayor Mel Toronto,ON

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"I currently own two 96 XPS and think I will never trade them in, as I love the light weight watercraft, with all that horsepower. I ride as soon as the ice goes out and pack it in around Now. The earliest I have ever got in was in Feb. I travel throughout Ontario and visit many dealers to see what they have to offer. I have never found a dealership as competitive and offering the selection that you have with fantastic pricing, I just want to thank-you and keep the deals coming!!!Have a great weekend, and catch some air."

By: Steve Toronto,ON

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"I would like to take this opportunity to thank you and your staff for your impeccable service and assistance each and every time I have visited Snow City. You have exceeded customer expectation. Your assistance and friendly service is greatly appreciated. "

By: Leo Toronto,ON

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"I'm writing to thank you for the great service that was performed on my motorcycle by your mechanic Scott. I purchased a relatively obscure used bike this year which needed some work, and although initially hesitent about finding a reputable dealer to service it, the work your shop has performed has thoroughly impressed me. I was afraid that I might receive poor service because I neither purchased the bike from you, nor was it a new and fancy machine, but all your staff treated me exceptionally well, and serviced my bike with great care and efficiency. When I came to pick up my bike on a Saturday morning, despite the fact that it was busy in the shop, Scott took the time to answer all my questions thoroughly and even washed my bike for me so it looked spotless when I rode off. In a day and age when people have come accustomed to receiving poor service as the status quo, I found it refreshing to be treated as a person. I will definitely recommend your shop to others and you have created a loyal customer out of me. "

By: Edmund Toronto,ON

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"I purchased my new Honda VFR from your fine establishment this year and my experience simply could not have been improved upon. Not only have you earned my business for life but I actually now find myself going out of my way to explain to others that they need not go anywhere but Snow City, for all their power product needs.You have a fine bunch there George. Not only was price, service and customer focus exemplary, but for the first time in years I felt as though my satisfaction was more important to someone than my money. Your genuine attitudes towards your customers will always keep them coming back. Frankly I would not care to spend my hard-earned money anywhere else, and I really did shop around extensively before lucking out with you people.A 10 out of 10 it is, and I don't recall ever dishing out one ot these before to anyone but my wife. After all, she let me have the bike.My best wishes for your continued success."

By: Mike Toronto,ON

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